The Free Excess Return Voucher allows you to reclaim either the voucher value stated on your Excess Return Voucher or the entire value of your excess (whichever is lower) if you need to make an accident claim. The value of the Excess Return Voucher can vary and is subject to change. Please click here to see the terms and conditions.

The Excess Return Voucher is valid for one year from its start date and can only be used once. Only one voucher can be issued per vehicle and is non-transferable. Only one voucher can be redeemed per claim.

The Excess Return Voucher is available free of charge to retail customers who have purchased:

• a new Renault (excluding Motability and Commercial vehicles) from a Renault authorised dealer.

No.

You may use your Excess Return Voucher if your vehicle suffers any damage covered under your insurance policy. Following an accident, you need to call Renault Excess Return first on the dedicated 0330 102 8839 number, even before calling your insurer. The claim needs to be accepted and managed by Renault Excess Return and the accident repair carried out at a Renault Approved Bodyshop on the UK mainland.

The voucher must be activated before the incident occurs and the incident must take place between the validity dates shown on the voucher.

The voucher is not valid:
• for standalone glass claims
• for misfuelling claims
• for Motability vehicles
• if your vehicle is a total loss
• if your insurer rejects your claim

The Excess Return voucher applies to the specified vehicle, so anyone who is insured to drive the vehicle can make an excess claim if they have an accident.

You can cancel it by calling 0330 102 8838.

The voucher is valid for one year.

The start date and time will be shown on your voucher.

It will be sent to you by email and again approximately 4 weeks later in a reminder email. If you don’t receive it, please call 0330 102 8838.

You can make one claim up to the value of your voucher. For example, if your excess is £350 and your Excess Return Voucher is £250, making a claim will only cost you £100, saving you £250.

No.

No.

Regardless of who you are insured with, following an accident, you need to call Renault Excess Return first 0330 102 8839 before you call your motor insurer, in order to have your excess charges reimbursed under Excess Return. Please note, if you call your insurer first this policy will not be able to reimburse you.

Renault will also manage your motor insurance claim on your behalf and ensure that your vehicle is repaired at a Renault Approved Accident Repair Centre with genuine Renault parts.

Once you call Renault Excess Return first, we will liaise with your insurer on your behalf. If we need you to contact your insurer we will advise you of this.

At a Renault Approved Accident Repair Centre using Renault Genuine Parts - this is providing you call Renault Excess Return first before your insurer.

Yes - if an accident is your fault you will have to pay an excess and your insurer will not repay this to you. This is where Excess Return comes in as it enables you to reclaim the excess you have paid out, up to the value of your voucher.

No - in the event of a fault accident your insurer WILL NOT pay back your excess - it is the cost of making the claim. This is where Excess Return comes in; as it enables you to reclaim the excess you have paid out, up to the value of your voucher.

GAP Insurance only applies if your vehicle is written-off, or stolen and not recovered. It doesn’t apply to vehicle accidents, where you will have to pay an excess for the repairs.

As well as reimbursing your excess, it enables you to have your car repaired at a Renault Approved Bodyshop, instead of your insurer’s recommended repairer. This ensures your vehicle is repaired to Renault standards with genuine Renault parts.

A few weeks before your Free Excess Return Voucher is due to expire, we’ll contact you to offer you a no-obligation Excess Return Policy and we’ll confirm the price.

Yes – the Excess Return Voucher covers you for one claim. If you make a claim your Excess Return Voucher will end and you will have the option to purchase a no-obligation Excess Return Policy.

Click this link to see the Excess Return Voucher terms and conditions.

All drivers must be aged 17-90 years, have a full UK/EU or provisional driving licence, and have been permanent UK residents for the last 3 years. However, acceptance criteria may vary by vehicle make/model and other eligibility and underwriting criteria, such as minimum No Claims Discount years.

All cover is subject to the terms and conditions provided with the policy, the Policy Document and the Terms of Business.

We can insure the policyholder, their spouse, common law or civil partner, or personal lease company as the registered keeper of the car.

Our comprehensive insurance covers you for accidental damage, fire, theft or malicious damage to your own car, as well as any damage you cause to other people and their property.

We need to make sure that your policy covers the activities for which you use your vehicle. There are five ‘classifications of use’:

Social Domestic & Pleasure (Excluding commuting):
Use for social domestic & pleasure purposes only.

Social Domestic & Pleasure (Including commuting):
Use for social domestic & pleasure purposes including travel to and from permanent place of business.

Social Domestic & Pleasure and Business Use - Policy Holder (Class 1):
Use for social domestic & pleasure purposes including commuting, and use by the policyholder only in person for his/her own or employers business.

Social Domestic & Pleasure and Business Use - Policy Holder & Spouse (Class 1):
Use for social domestic & pleasure purposes including commuting, and use by the policyholder only in person for his/her own or employers business, and by the policyholders spouse or civil partner in person for his/her own or employers business.

Social Domestic & Pleasure and Business Use (Class 2):
Use for social, domestic and pleasure purposes including commuting, and personal business use by the policyholder and business use by all permitted named drivers.

This is the amount that you agree to pay if you make a claim – your Renault Insurance policy covers you for the remaining amount. Details can be found on your Policy Schedule. You should get the excess back if you are involved in a non-fault accident.

• UK full (including automatic licences)


• UK provisional (as long as there is another driver on the policy who is over 21 and has held a full licence for three years)

By credit card, debit card or monthly direct debit.

Paying monthly is a finance option. As this is a credit facility which is subject to status, we will submit an application on your behalf to our finance lender, Premium Credit Limited (PCL). If your application is successful, your premium, which includes our arrangement fee, and any additional products, will be paid for you by PCL. You will then pay the agreed monthly instalments directly to PCL. In this scenario, we act as a credit broker only and whilst we do not charge a fee for introducing you, we do receive commission from PCL for our credit broking arrangements with our customers. For more information, you can view our Terms of Business here.

Paying monthly is a credit facility so you will pay your total premium including our arrangement fee and any additional products plus interest and credit fees. For new customers, you will be required to pay 10% of your total premium up front as a deposit. The remainder of your premium will then be subject to interest and is re-paid over 10 monthly instalments. For renewing customers, no deposit is required so your total premium will be subject to interest and re-paid over 11 monthly instalments. Our interest rates are subject to change, so please contact our Customer Service team for our current rates. For more information about the fees applicable, you can view our Terms of Business here.

As paying monthly is a credit facility and subject to status, the application for it will leave a footprint on your credit profile which can be seen by other lenders who may use this information to assess future applications. Missed or late payments and defaults will also show on your credit profile, and this may affect your future ability to obtain credit. For more information, you can view our Terms of Business here.

If your application for premium finance is declined, both we and Premium Credit Limited will contact you. In the event this happens, you will need to pay for your insurance in full immediately. If you choose not to continue with the insurance policy, you will still be required to pay for your time insured. For more information, you can view our Terms of Business here.

If your finance agreement with Premium Credit Limited is cancelled, regardless of who invoked it, you will be liable to pay for any outstanding costs. The costs and amounts due will vary dependant on whether the agreement is cancelled during the “cooling off” period (14 days from commencement) or after. For more information, you can view our Terms of Business here.

• Vehicle manufacturer parts and accessories

Parts and accessories that are supplied by the vehicle manufacturer as a factory fitted option or sold and fitted by a vehicle manufacturer authorised bodyshop as part of the vehicle manufacturer’s official range are covered as standard. If they are fitted as an aftermarket update or addition to the vehicle, you will need to contact us for agreement. The value of the vehicle insured should reflect any options fitted.


• Optional extras

Optional extras are not treated as modifications as they are manufacturer fitted and are added as part of the vehicle sales process. If a vehicle is fitted with an optional extra when the vehicle is being purchased, this should be included within the vehicle’s overall value.

Other than the above it will depend on the type of modification you have.

Your Annual Insurance includes free comprehensive cover in all EU countries. You will need to take your Certificate of Motor Insurance with you. Driveaway Insurance does not provide cover for driving in the EU.

Your Annual Insurance provides Third Party cover to drive someone else’s car with their consent. Conditions apply – please refer to your Policy Document for full terms. Driveaway Insurance does not provide cover for driving someone else’s car.

Only if the person is named on your Certificate of Motor Insurance. Other drivers may be permanently or temporarily added to your Annual Insurance once the policy has started.

With Renault Insurance you are entitled to a courtesy car when your vehicle is repaired at a Renault Approved Accident Repair Centre.

Vehicles valued over £50,000 must have a Thatcham accredited Category S5 tracking device fitted and active for cover to be effective.

This is an underwriting question to assess the risk to be incurred by the applicant(s).

No.

No.

Call Renault Insurance on 0330 102 8838 and tell us what you want to change.

Please refer to the Terms of Business

All you need to do is tell us of any change by calling us on 0330 102 8838.

If you lose your Certificate of Motor Insurance, or it becomes defaced or destroyed, just call us on 0330 100 8701 and a duplicate certificate will be sent out to you.

To cancel your policy please call us on 0330 102 8833. Alternatively write to us at the following address giving 7 days’ notice. Renault Insurance, Car Care Plan Ltd, Second Floor, Aztec Centre, Aztec West, Bristol BS32 4TD.
For details of cancellation fees please see the Terms of Business

Every year of claim-free driving earns you a discount off the cost of your insurance renewal. The maximum NCD we award is 9 years.

You will need to provide acceptable proof of your NCD within 21 days of the policy start date, quoting your name, policy number and vehicle registration:

• Online: Click here or
• By email to: protexNCDproof@carcareplan.co.uk, or
• By post to: Renault Insurance, Car Care Plan Ltd, Second floor, Aztec Centre, Aztec West, Bristol BS32 4TD

Your NCD must have been earned on a standard UK private car policy. If you have NCD from a non-UK insurance or another type of cover, you must call us to obtain approval before arranging the policy as we may be able to assist you. Please see our Guide to NCD which outlines our NCD proof requirements for all types of cover.

It may be possible to protect your NCD – please call 0330 102 8833 for further details.

Call our 24-hour claims helpline on 0330 102 8839

Should your windscreen become damaged in any way you will need to call our Glass Helpline on 0330 100 3128. If the windscreen is replaced or repaired, you’ll have to pay an excess - please refer to your Policy Document for details. Neither windscreen replacement nor repair will affect your No Claims Discount. If you are claiming on your Driveaway Insurance policy, then the windscreen excess will be £500 for repair or replacement.

However careful you are, accidents do happen. It’s your job to try and avoid them; it’s our job to sort out the consequences as quickly and painlessly as we possibly can. Following these rules will keep the process uncomplicated for you and us:
1. Don’t drive away. You must stop if any other person or animal has been hurt, or if any vehicle or property has been damaged.
2. Call our Claims and Accident Helpline on 0330 102 8839 either from the scene of the accident or as soon as practically possible. We ask that you call us within 2 hours of the incident – even if you do not plan to make a claim. Any delay may increase claims costs and ultimately your next premium.
3. Get the names, addresses and phone numbers of any drivers or pedestrians involved, as well as any witnesses. Ask drivers for the names of their insurers and their policy or certificate numbers.
4. If you have a mobile phone with you and it is fitted with a camera, try and take photographs to support the positions of the vehicles and the extent of damage.
5. Don’t admit blame or liability or make an offer of payment. If any of the other people involved do this, please tell us.

Renault Insurance only uses Renault Approved Accident Repair Centres to repair your Renault to provide the highest level of service and quality of repairs for our customers. This maintains the full integrity, safety and will help to protect the residual value of your vehicle. The Renault Approved Accident Repair Centre will also provide you with a free courtesy car for the duration of the repair. Each repair is carried out in accordance with your vehicle manufacturer’s technical standards, and the quality of the repair is guaranteed for 5 years. All replaced parts are manufacturer-approved.

You may use a repairer of your own choice but doing so means that Renault Insurance will be unable to guarantee the work and you will need to obtain an estimate for us to approve the repair before work can commence. You will also lose your right to a free courtesy car, if you are the ‘at fault’ party.

If the cost of the repair is disproportionate to the value of the vehicle, Renault Insurance may consider it to be beyond economic repair. This is referred to as a total loss.

Your Renault approved repairer and the Renault Insurance engineer will inspect your vehicle. Following this, they will consult with you and place a value on the vehicle. The value will be based on the condition of the car before the incident took place including: the bodywork, mileage, interior and service history. Following the completion of the total loss report, Renault Insurance will conduct industry database checks. These aim to safeguard policyholders against any possible fraud. Once completed, payment will be sent to you, subject to the deduction of any excess.

The first thing you should do is report the theft to the Police. Ensure that you obtain a crime reference number, which you should make a careful note of. Then contact us on 0330 102 8839. We will take down the full details from you. After this, a number of insurance industry database checks will be carried out – these are designed to protect our customers from fraud. A personal claims advisor will discuss the claim with you. When our enquiries are successfully completed, an offer will be made to settle your claim.

If your vehicle is fitted with an anti-theft tracking device please call the provider who maybe able to help relocate your vehicle.

You need to report any incident to the Police in the following circumstances:

1. If the car is stolen


2. If the car has been broken into


3. If the car has been maliciously damaged


4. If you are involved in a collision which causes damage or injury to any other person, vehicle, animal (being a horse, cattle, an ass, a mule, a sheep, a pig, a goat or a dog) or property.


5. If you feel other illegal acts have taken place

Each claim is different so we are unable to give you an exact timescale. We aim to settle claims as quickly as possible. When you report the incident to your personal claims advisor he/she will give you a better idea of the period involved.

We aim to have your car repaired, or a settlement to you if it is a total loss, as quickly as possible. During the repair period, you will receive a courtesy car for your use. We will aim to recover any outlay we have made on your behalf from the person responsible for the accident – providing we’re successful, the claim will not affect your No Claims Discount.

With comprehensive cover, a claims advisor will arrange the repairs to your vehicle (or an inspection if likely to be a total loss) and we will handle the other driver’s claim as quickly as possible. Any correspondence that you might receive from the other driver, or their insurers, should be forwarded to your personal claims advisor who will respond on your behalf. In the meantime you will be provided with a courtesy car for the duration of the repair.

Your personal claims advisor will do their very best to persuade the other driver (or their insurer) that the accident was their fault by presenting them with all the facts gathered and the facts that you have provided. Your personal claims advisor will always fight your corner but, on occasion, if the facts do not fully support either driver’s version of the incident, everybody involved may have to take some responsibility. If this happens, your personal claims advisor will negotiate the best possible settlement.

If the incident was not your fault and your underwriter makes a full recovery from the responsible person, your NCD will be unaffected. For fault claims, please refer to the NCD Step Back Procedure in your Policy Document.

We accept payment by debit or credit card, or continuation of your existing direct debit. To change the way you pay for your policy, please call us on 0330 102 8838.

We aim to keep your renewal premium as low as possible. If you have less than 9 years’ No Claims Discount and have not made a claim during your time with us, you’ll receive a further year’s No Claims Discount up to a maximum of 9. This will reduce your premium, but any rate increases that may have to be made during the year could mean your premium is higher than the previous year.

If Renault Insurance already knows about the claim before we post your renewal pack, your No Claims Discount entitlement will have already been amended and your renewal premium revised to take the claim into account. If you make a claim and we’ve already sent your renewal pack, we will have to amend your No Claims Discount entitlement and revise your premium. We will let you know what your new premium is as soon as you notify us about the claim.

NCD is reduced for every claim you make in such cases where we don’t recover all of our costs. If you have not chosen to protect your No Claims Discount, a claim or claims will reduce the discount. Please see the Policy Document for more information. Also, you won’t get an extra year’s NCD when your policy is due for renewal.

The first claim you make where your underwriter doesn’t recover all of their costs will not affect your No Claims Discount. However, any further claims may affect it – please refer to the NCD Step Back Procedure in your Policy Document.

It may be possible to protect your NCD – please call 0330 102 8833 for further details.

Call us on 0330 102 8838 and we will make the change for you.

Please call us immediately on 0330 102 8838 if you experience any of the following:
• Penalty points
• A disqualification
• A ban
• Or any other motoring conviction

Please call us on 0330 102 8838 if you have modified your car, as we don’t cover all modifications.

Please call us on 0330 102 8833 .

Your NCD proof can be found in your renewal pack.

You can access all of your insurance documents in your Renault Insurance Account and make basic changes, such as changing your address or vehicle, or adding other permanent drivers. To make other changes to your policy or to speak to someone about your policy, give us a call on 0330 102 8838.

Click here and select the option to 'Register'. You will need to use the email address that you provided for your quote or policy, and you’ll need to have your vehicle registration number to hand.

Click here and select the option to 'Log In'. You will need to have registered before you attempt to log in.

Click here select the option to 'Log In' then select 'Forgot Password'.

Click here and select the option to 'Log In' then select 'Forgot Password'.